Returns & Exchanges

paintings and prints can only be returned if they are faulty or damaged . Please choose carefully when making a purchase.

All prints come unframed and include a 5 cm white border . The size listed is the overall size including the white border for easy framing . Please choose carefully when selecting your print size .

Additional non-returnable items:
Gift cards

gift vouchers are transferable , but not refundable or redeemable for cash .

gift vouchers are valid for 2 years and expire after this date . Please use your voucher within this time frame . 

To complete your return, we require a receipt or proof of purchase

There are certain situations where only partial refunds are granted (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error



Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@artbybrooks.com.au and send your item to: 41 Sunset drive - Noosa Heads 4567

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.

Shipping
To return your product, you should mail your product to: 41 Sunset Drive - Noosa Heads 4567

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.